1. Custom & Bespoke Manufactured Goods
Nearly all products manufactured by Cre8tive Dzines Ltd — including bespoke shop front fascias, 3D built-up acrylic and stainless steel lettering, illuminated LED menu boards, vehicle livery, window decals, custom branded workwear, and promotional commercial print — are custom-made to your unique measurements, brand logos, and artwork specifications.
UK Statutory Right of Cancellation Exemption
Under regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and UK commercial law, goods that are made to the customer's specifications or clearly personalized are exempt from statutory "cooling-off" cancellation rights once manufacturing has commenced.
2. Order Cancellation Windows
We recognize that business plans occasionally change. Our cancellation rules operate as follows:
- Before Proof Approval & Material Processing: You may cancel an order prior to approving the final digital proof and before raw materials (such as aluminum composite sheets, specialty cast vinyl, or acrylic stock) are cut or ordered. In this scenario, we will issue a full refund of your deposit, minus any incurred design/studio hours at our standard commercial rate (£40/hr).
- After Proof Approval & During Fabrication: Once you have approved the digital proof and production, laser routing, printing, or structural fabrication has commenced, the order cannot be cancelled. You will be responsible for the full cost of committed materials and completed workshop labor.
3. Discrepancies, Defects & Remake Guarantee
We hold ourselves to the highest standard of commercial production. If an item delivered or installed by Cre8tive Dzines contains a manufacturing defect, material failure, or differs measurably from the approved signed-off digital proof:
- Priority Free Remake / Repair: We will inspect the issue immediately and, if confirmed, remake or repair the defective components in our Burslem workshop at our complete expense, prioritizing dispatch or refitting.
- Full or Partial Refund: If a remake is not commercially feasible or cannot be delivered within an agreed timeframe, we will issue a full or partial refund to your original payment method.
Please Note: We cannot accept responsibility or refund claims for typographical errors, incorrect phone numbers, wrong addresses, or grammatical mistakes that were present on the digital proof signed off by the Customer.
4. Damaged in Transit (UK Courier Delivery)
For printed marketing materials, banners, flat aluminum panels, or workwear delivered via courier or pallet freight:
- Inspect the packaging upon delivery. If visible damage is apparent, please sign for the package as "Damaged" with the courier driver.
- Notify Cre8tive Dzines within 48 hours of receiving the consignment by emailing info@cre8tivedzines.com with photographs of the outer packaging and damaged contents.
- Upon verification, we will immediately initiate an express reproduction run and file a carrier transit claim.
5. How to Initiate a Claim or Refund Request
To request a refund, exchange, or report a defect:
| Step | Action Required | Timeline |
|---|---|---|
| 1. Notification | Email info@cre8tivedzines.com with your Invoice #, detailed description, and clear photos. | Within 7 days of delivery / install |
| 2. Workshop Assessment | Our production manager reviews the claim against the approved proof archive. | Within 2 business days |
| 3. Resolution | Expedited workshop remake or agreement on financial refund credit. | Remake: 3-5 days / Refund: 5-7 days |
Approved refunds will be processed via original payment method (Bank Transfer / Card Gateway). Depending on your bank, funds typically appear in your account within 5 to 7 business days.
Need Support or Have Questions on an Active Order?
Contact our customer care and workshop team directly: